EZ 96's Commitment: Your privacy is more than a legal obligation — it is our moral responsibility. Every decision relating to the handling of members' personal data is made with your best interests and safety as a Malaysian player at the forefront.
1. Introduction and Scope of Privacy Policy
This Privacy Policy is issued by EZ 96 ("we", "the platform", or "EZ 96") and applies to all users and members who access or use services through the website ez96.click. This policy describes our privacy practices with respect to the collection, use, disclosure, storage, and protection of your personal data.
By registering an EZ 96 account or continuing to use the platform after this Privacy Policy has been updated, you consent to allow us to process your personal data as described in this policy. If you do not agree, please contact us or discontinue your use of the platform.
EZ 96 takes the protection of personal data very seriously. We are in full compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia and all applicable regulations. Our compliance team continuously monitors developments in privacy law to ensure our practices remain current and fully compliant.
2. Types of Personal Data We Collect
EZ 96 only collects personal data that is strictly necessary to provide safe and responsible betting services. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number | Mandatory — age verification & KYC |
| Contact Information | Email address, phone number, residential address | Mandatory — communication & support |
| Financial Data | EWallet account numbers, transaction records | Mandatory — payment processing |
| Technical Data | IP address, browser type, device used | Automatic — security & analytics |
| Usage Data | Betting history, games played, login timestamps | Automatic — service improvement |
| Communications | Support chat logs, emails, feedback | Where applicable — service records |
Important Note: EZ 96 does not collect credit card numbers directly. All financial transactions are processed through secure third-party payment gateways such as Touch 'n Go, GrabPay, DuitNow, and FPX, each of which maintains its own security standards.
3. How We Collect Your Personal Data
Your personal data is collected through various means as you interact with the EZ 96 platform:
3.1 Directly from You
- During the EZ 96 new account registration process
- When you complete the identity verification (KYC) process
- When submitting a deposit or withdrawal request via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX
- When you contact the EZ 96 support team via live chat or email
- When completing feedback forms or customer satisfaction surveys
3.2 Automatically
- Technical data is collected automatically when you access the EZ 96 website
- Cookies and similar tracking technologies are used to enhance the user experience
- Server logs record all platform activity for security and audit purposes
4. How We Use Your Personal Data
EZ 96 uses your personal data only for legitimate, clearly stated purposes. We do not use your data for any other purpose without notifying you in advance. The primary purposes are:
- Account Management: Creating, managing, and maintaining your EZ 96 account
- Identity Verification: To verify that you meet the minimum age requirement of 18 years and to fulfil KYC requirements
- Transaction Processing: Processes deposits and withdrawals via supported Malaysian payment methods
- Customer Service: Providing technical support and resolving disputes
- Platform Security: Detecting and preventing fraud, hacking, and platform abuse
- Legal Compliance: Meeting the reporting and compliance requirements of Malaysian authorities
- Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and offer assistance
- Product Enhancement: Analysing usage patterns to improve platform features and the overall user experience
- Marketing Communications: Sending promotional information and the latest bonus offers (only with your prior consent)
Data Minimisation Principle: EZ 96 only collects data that is strictly necessary for the stated purposes. We do not collect data in excess of what is needed, nor do we retain it longer than required.
5. Sharing and Disclosure of Data to Third Parties
EZ 96 does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. However, in certain limited circumstances, we may share your data with the following parties:
5.1 Approved Service Providers
We share necessary data with trusted service providers who support our platform operations, including payment gateway providers (Touch 'n Go, GrabPay, DuitNow, FPX), licensed gaming software providers, and cloud services that store data on secure servers. All these providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
5.2 Legal Requirements
EZ 96 may be required to disclose personal data to Malaysian authorities such as the Malaysian Communications and Multimedia Commission (MCMC), the police, or the courts when mandated by law or a valid court order.
5.3 Protection of Vital Interests
In exceptional circumstances where data disclosure is necessary to protect the vital interests of a user or the public — such as cases of serious fraud or security threats — EZ 96 reserves the right to disclose relevant information to the appropriate authorities.
6. Data Security and Protection
EZ 96 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:
- 256-bit SSL Encryption for all data transmitted between your browser and the EZ 96 servers
- Encryption of data at rest for all personal data stored in our databases
- Strict access controls — only authorised personnel may access members' personal data
- Two-factor authentication (2FA) for internal EZ 96 system access
- Regular security audits by independent experts to identify and address vulnerabilities
- Intrusion detection system monitoring suspicious activity 24 hours a day, 7 days a week
In the Event of a Data Breach: If EZ 96 discovers a data breach that may affect your information, we will notify you within 72 hours via your registered email and take immediate steps to contain and resolve the incident.
7. Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by EZ 96:
To exercise any of the above rights, please contact the EZ 96 privacy team by email at support@ez96.click. We will verify your identity before processing any data-related request to ensure the security of your information.
8. Cookies and Tracking Technologies
EZ 96 uses cookies and similar technologies to enhance your experience on our platform. The types of cookies we use are:
- Essential Cookies: Required for core platform functions such as login and session management — cannot be disabled
- Performance Cookies: Collecting information on how you use EZ 96 to help us improve website performance
- Functional Cookies: Stores your preferences such as language and display settings for a more personalised experience
- Analytics Cookies: Helps us understand website traffic and usage patterns through secure analytics tools
You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of some EZ 96 platform features.
9. Protection of Children's Data
EZ 96 is a platform that for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that we have collected data from someone under 18, we will promptly delete that data and terminate the account in question.
If you believe your minor child has registered for or used the EZ 96 platform, please contact us immediately at support@ez96.click so that we may take the appropriate action.
10. Changes to This Privacy Policy
EZ 96 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Members will be informed of any material changes via:
- Email notification to your registered address
- Prominent notice on the EZ 96 website homepage
- In-platform notification when you log in
The "Last updated" date at the top of this page will always reflect the date of the most current version of the Privacy Policy. Continued use of the EZ 96 platform after changes take effect will be deemed acceptance of the updated policy.
11. Contact the EZ 96 Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how EZ 96 handles your personal data, please reach us through the following channels:
- Privacy Email: support@ez96.click
- Live Chat: Available 24/7 on the EZ 96 platform in Bahasa Malaysia
- Response Time: Under 5 minutes via live chat; within 24 hours via email
We take every privacy-related enquiry seriously and will provide a complete, transparent response within the stipulated timeframe. Your satisfaction and trust are EZ 96's top priority.
EZ 96 Privacy Commitment Summary: We collect only what is necessary, use it solely for the stated purposes, protect it to the highest security standards, and fully respect your rights. Your data is safe with EZ 96.